Does making a difference motivate you? Are you driven to be part of a bigger purpose in the service of the community? And, are hope and strength of character attributes which will guide your zeal to make a difference in a complex world?
Position Title: Research Assistant
Location: Dhaka (with frequent travel to field sites outside Dhaka)
Reports to: Lead Researcher / Project Coordinator
Contract Type: [Full-time/Project-based]
Vacancy: 2
Job Purpose
We are seeking a highly motivated and skilled Research Assistant to support our ongoing research initiatives. The ideal candidate will be responsible for coordinating field activities, conducting both qualitative and quantitative data collection, and assisting in the synthesis of research findings. This role requires a versatile researcher who can manage technical data tasks, communicate in English and Bangla, and adapt to diverse field settings across Bangladesh.
Key Responsibilities
Required Qualifications
Essential Soft Skills
Type : Full-time
Job Location : Dhaka
Organization : AYAT Education
About AYAT Education
AYAT Education is a purpose-driven social enterprise committed to enhancing quality of life and fostering socioeconomic advancement through a wide range of human capital development initiatives. We work to bridge societal gaps and dignify lives by advancing inclusive education and skills development.
Our approach includes delivering quality health education, skill enhancement training, facilitating job placements, ensuring safe skilled migration, and advocating for progressive policies.
AYAT Education comprises multiple ventures, including AYAT College of Nursing & Health Sciences, AYAT Care Training Institute (ACTI), AYAT Care, AYAT Skill Development Center, AYAT Career Development Center, and public health projects. To date, AYAT Education has trained and empowered over 5,500 students in nursing, caregiving, and vocational skills, with more than 2,700 graduates placed in leading organizations across diverse sectors.
Position Overview
AYAT Education is seeking a detail-oriented and organized Admin & Accounts Executive to support AYAT Care and ACTI. The role involves managing day-to-day administrative and financial activities, maintaining accurate records, processing transactions, and providing essential support to management to ensure smooth operational functioning.
Key Responsibilities
● Manage daily cash flow and bank transactions related to client payments and caregiver salaries
● Maintain client-wise and caregiver-wise ledgers with accurate accounting entries
● Handle cash and cheque collections, deposits, and reconciliations
● Prepare and process monthly caregiver and staff payroll, including attendance-based adjustments and replacement salaries
● Collect, verify, and maintain attendance and service hour data for payroll processing
● Maintain petty cash and ensure adherence to internal financial controls
● Record all transactions through Tally posting and bookkeeping
● Support monthly account closing, reconciliations, and variance analysis
● Prepare and submit VAT, tax returns, and statutory filings as per regulatory requirements
● Maintain audit-ready financial and contractual documentation
● Coordinate with external auditors, tax authorities, and banks when required
● Maintain caregiver and employee records, including contracts, attendance, and payroll files
● Track inventory levels and manage procurement documentation
● Support budget and PR preparation, revisions, and tracking against actuals
● Conduct financial analysis and prepare monthly financial reports and management summaries
● Assist management with ad-hoc financial insights, reports, and data requests
● Support caregiver onboarding documentation and HR coordination
● Resolve payroll, billing, and invoice-related queries from clients and caregivers
● Coordinate meetings, prepare reports, and provide administrative support to management
● Perform any additional tasks assigned by management
● Provide general administrative support, including office supplies management, correspondence handling, and record organization
● Manage and update organizational databases and filing systems, ensuring data integrity and confidentiality
● Support HR functions such as maintaining employee records, coordinating recruitment, and onboarding new staff
Qualifications & Skills
● Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
● Minimum 2 years of experience in accounts, finance, or administration
● Strong understanding of accounting, payroll, budgeting, and financial reporting
● Hands-on experience with Tally and MS Excel (Word & PowerPoint preferred)
● Excellent organizational, multitasking, and documentation skills
● Strong communication skills in Bangla and English
● Ability to work independently and collaboratively in a fast-paced environment
● Experience in nonprofit or social enterprise organizations will be an added advantage
Benefits
● Professional development and career growth opportunities
● Competitive salary with housing, health, and travel allowances
● Medical and life insurance
● Two festival bonuses and performance-based annual increment
● Six months paid maternity leave and 15 days paid paternity leave
● 17 days annual leave, 10 days casual leave, and 14 days sick leave
● Opportunity to work in a multicultural environment with diverse professionals
Application Process
Interested candidates should submit their CV and a brief cover letter to 📧 hr@ayateducation.com, mentioning the position title in the subject line, by May 18, 2026.
Only shortlisted candidates will be contacted.
Please Note
● AYAT Education ensures a diverse and inclusive workforce, providing equal opportunity regardless of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location, or religion.
● AYAT Education maintains a zero-tolerance policy toward abuse of children, women, and vulnerable adults.
● All applications will be treated with strict confidentiality.
● AYAT Education does not charge any fees at any stage of recruitment.
Grade: Assistant/ Deputy Manager
Department: Commercial
Location: Dhaka
Employment Type: Full-time
Reports To: Commercial Lead / Head of Business
Job Purpose
The Business Development Manager will be responsible for driving strategic growth opportunities for AYAT Care through corporate partnerships, B2B sales, institutional alliances, and new market development. The role will focus on building revenue pipelines, expanding business channels, developing high-value accounts, and identifying new service and market opportunities that support the organization’s growth objectives.
This position will play a key role in strengthening AYAT Care’s commercial footprint by converting strategic relationships into sustainable business opportunities.
Key Responsibilities / Tasks
1. Corporate Partnerships and B2B Sales
● Identify, approach, and develop relationships with corporate clients, institutional buyers, and business partners.
● Drive B2B sales efforts for AYAT Care services through direct outreach, meetings, presentations, and negotiations.
● Build a strong pipeline of prospective clients across relevant sectors including corporates, hospitals, institutions, NGOs, and development organizations.
● Convert partnership discussions into revenue-generating business opportunities.
2. Institutional and Strategic Alliances
● Develop and maintain strategic alliances with institutions, associations, community organizations, and relevant networks.
● Identify opportunities for collaboration that can strengthen market access, service reach, or brand credibility.
● Build long-term relationships with stakeholders that can contribute to business growth and channel development.
3. New Service Development and Market Expansion
● Identify new service opportunities based on market demand, client needs, and business trends.
● Support the conceptualization and commercial feasibility assessment of new services.
● Explore expansion opportunities in new customer segments, industries, and geographic markets.
● Work closely with internal teams to support go-to-market planning for new services.
4. Corporate Account Management
● Manage relationships with existing corporate and institutional clients to ensure satisfaction, continuity, and account growth.
● Act as the key point of contact for assigned B2B accounts.
● Identify upselling, cross-selling, and renewal opportunities within active accounts.
● Ensure strong post-sales relationship management to support long-term retention.
5. Proposal Development and Negotiation
● Prepare customized business proposals, concept notes, presentations, and partnership documents.
● Lead or support commercial negotiations with prospective and existing clients.
● Coordinate internally to ensure proposals are operationally feasible and commercially viable.
● Maintain proposal quality, relevance, and alignment with client requirements.
6. Revenue Pipeline Development
● Build and manage a structured B2B sales pipeline.
● Track leads, opportunities, conversion stages, and projected revenue.
● Maintain visibility of business development performance through regular reporting and forecasting.
● Support monthly, quarterly, and annual revenue planning through pipeline analysis.
7. Market Research and Opportunity Identification
● Conduct market research to identify sector trends, customer needs, competitor activity, and growth opportunities.
● Analyse market gaps to support strategic business decisions.
● Provide commercial insights and recommendations for expansion and service innovation.
8. Channel Expansion Strategy
● Identify and develop new channels for customer acquisition and partnership development.
● Evaluate the potential of strategic partnerships, institutional networks, and referral ecosystems.
● Recommend channel strategies that support cost-effective and scalable growth.
9. Cross-functional Coordination
● Work closely with Brand & Marketing, Client Acquisition, Service Excellence, and Careforce Management teams to ensure business commitments are deliverable.
● Align external commercial opportunities with internal service capacity and business priorities.
● Coordinate with relevant departments for onboarding, service design, and account servicing.
10. Reporting and Performance Management
● Prepare regular reports on meetings, opportunities, partnership status, pipeline progress, and revenue outlook.
● Track business development KPIs and ensure performance against targets.
● Present updates, insights, and recommendations to management.
Educational Requirements
● Bachelor’s degree in Business Administration, Marketing, Management, Economics, or a related discipline.
● A master’s degree, preferably MBA, will be considered an added advantage.
Experience Requirements
● Minimum 3–5 years of relevant experience in business development, B2B sales, partnerships, key account management, or commercial strategy.
● Experience working with corporate clients, institutions, or strategic partnerships is required.
● Experience in healthcare, service industry, social enterprise, education, or high-growth business environments will be an added advantage.
● Prior experience in proposal development and commercial negotiation is preferred.
Required Skills and Competencies
Technical and Functional Skills
● Strong understanding of B2B sales and business development processes.
● Ability to build strategic partnerships and manage key accounts.
● Strong proposal writing, presentation, and commercial communication skills.
● Ability to conduct market research and identify growth opportunities.
● Strong pipeline management, forecasting, and reporting skills.
● Good knowledge of MS Office applications, especially Excel, Word, and PowerPoint.
● Familiarity with CRM systems and lead tracking tools will be an advantage.
Behavioral Competencies
● Strong interpersonal and relationship-building skills.
● Excellent negotiation and persuasion capability.
● Commercial acumen and strategic thinking ability.
● Strong problem-solving and opportunity identification skills.
● Self-driven, proactive, and results-oriented mindset.
● Ability to work independently while coordinating effectively across teams.
● Strong professional presence and communication skills in Bangla and English.
Key Performance Indicators (KPIs)
● B2B revenue achievement
● Number of partnership leads generated
● Number of new corporate/institutional accounts acquired
● Proposal conversion rate
● Revenue pipeline value and progression
● Client retention and account growth rate
● Number of new channels or strategic alliances developed
Other Requirements
● Willingness to travel for client meetings, presentations, and partnership development activities as required.
● Ability to represent AYAT Care professionally in external forums and meetings.
● Strong commitment to ethical business practices, confidentiality, and organizational values.
Position Title: Medical Consultant
Department: Service Excellence
Location: Dhaka
Employment Type: Full-time / Part-time
Reports To: Service Excellence Lead
Job Purpose
The Medical Consultant will provide clinical guidance and medical oversight to support safe, appropriate, and effective care planning for clients receiving services from AYAT Care. The role is responsible for conducting health-related assessments, advising on specialized care requirements, supporting client communication from a medical perspective, and ensuring that care protocols, training content, and service recommendations are aligned with basic clinical standards.
This position plays a critical role in bridging medical knowledge with home care service delivery to ensure quality, safety, and client confidence.
Key Responsibilities / Tasks
1. Health Assessment and Care Planning
● Conduct health assessments of clients, where required, to understand their physical condition, care needs, and medical limitations.
● Review medical history, current conditions, and care requirements to support safe service planning.
● Assist in developing specialized care plans for clients with complex or health-sensitive conditions.
● Provide recommendations on the level and type of caregiver or nursing support required.
2. Client Consultation and Communication
● Communicate with clients and family members to understand health-related concerns and expectations.
● Provide professional consultation regarding care needs, service suitability, and medical considerations relevant to home care.
● Support care consultants and service teams in explaining health-related care requirements to clients.
● Maintain clear and professional communication with all stakeholders involved in the case.
3. Coordination with Medical Professionals and Staff
● Coordinate with relevant doctors, nurses, therapists, or other healthcare professionals when specialized input is needed.
● Support internal teams in aligning care delivery with basic medical advice and recommendations.
● Facilitate referrals or additional consultation support in cases requiring external medical expertise.
4. Specialized Care Planning
● Support planning for specialized client cases such as post-hospitalization care, chronic illness support, elderly care, mobility support, and condition-specific care requirements.
● Advise on service limitations, precautions, and care guidelines for complex cases.
● Ensure specialized care recommendations are realistic and aligned with service capability.
5. Training Curriculum Validation
● Review and validate training content for caregivers and service providers from a medical and safety perspective.
● Ensure that care-related modules, protocols, and instructional materials reflect appropriate medical standards for home care settings.
● Recommend updates to training content based on case trends, risks, and emerging service requirements.
6. Guidance to Care Providers on Medical Requirements
● Guide care providers and internal teams on health-related service protocols and case-specific medical requirements.
● Clarify medication support boundaries, precautionary steps, escalation signs, and care limitations within the scope of service.
● Support internal teams in ensuring that care providers understand the medical implications of specific client conditions.
7. Escalation of Critical Health Cases
● Identify high-risk or medically sensitive cases that require immediate escalation or specialist attention.
● Support timely decision-making in critical health-related situations affecting ongoing service delivery.
● Recommend urgent action, medical referral, or service modification where required to protect client wellbeing.
8. Protocol Compliance and Clinical Safety
● Ensure that health-related care planning and service recommendations are aligned with appropriate protocols and client safety requirements.
● Review whether internal service practices are compliant with basic healthcare and home-care safety standards.
● Support the development and implementation of medically sound protocols for relevant care categories.
9. Post-Hospitalization and Transitional Care Support
● Assist in planning post-discharge or post-hospitalization care requirements for clients transitioning back to home-based care.
● Advise on recovery-stage service needs, caregiver competencies required, and special monitoring considerations.
● Support continuity of care for clients requiring short-term or medium-term recovery assistance.
10. Needs Assessment Support
● Participate in client needs assessment processes where medical interpretation or consultation is necessary.
● Work with Care Consultants and other relevant functions to ensure comprehensive case understanding.
● Provide medical insight to improve care matching and service quality.
Educational Requirements
● Bachelor of Medicine and Bachelor of Surgery (MBBS) from a recognized institution.
● Valid BMDC registration is mandatory.
● Additional training or certification in public health, family medicine, geriatrics, rehabilitation, or home care will be considered an advantage.
Experience Requirements
● Minimum 3–5 years of relevant clinical or healthcare experience.
● Experience in patient consultation, home care, community health, elderly care, rehabilitation, or general medical practice will be preferred.
● Experience working in multidisciplinary care coordination or healthcare operations will be an added advantage.
Required Skills and Competencies
Technical and Functional Skills
● Strong understanding of patient assessment and basic clinical care requirements.
● Ability to interpret client health conditions and translate them into practical home care guidance.
● Knowledge of care planning, risk identification, and escalation requirements in non-hospital settings.
● Ability to review and validate training content from a clinical safety perspective.
● Strong documentation, reporting, and case review skills.
● Proficiency in MS Office and digital reporting tools.
Behavioral Competencies
● Strong interpersonal and communication skills.
● Empathy and sensitivity in dealing with clients and families.
● Sound judgment and decision-making capability.
● High level of professionalism and ethical responsibility.
● Ability to work collaboratively with non-clinical and clinical teams.
● Calm and composed approach in critical case situations.
● Attention to detail and commitment to service quality and client safety.
Key Performance Indicators (KPIs)
● Accuracy and quality of medical assessment support
● Timeliness of specialized care planning recommendations
● Quality and relevance of training curriculum validation
● Effectiveness of critical case escalation support
● Compliance with medical protocols and safety standards
● Client and internal team satisfaction with consultation support
● Contribution to improved service quality in medically sensitive cases
● No. of Clients consulted
Other Requirements
● Ability to maintain strict confidentiality of client medical and personal information.
● Willingness to support urgent or critical cases, when required.
● Strong alignment with AYAT Care’s commitment to dignity, empathy, and safe care delivery.
Department: Service Excellence
Location: Dhaka
Employment Type: Full-time
Reports To: Head of Business
Job Purpose
The Service Excellence Lead will be responsible for overseeing and strengthening the end-to-end client service experience of AYAT Care. The role will focus on ensuring service quality, standardization, retention, complaint resolution, and continuous improvement across all client touchpoints.
This position will play a critical role in ensuring that client expectations are translated into consistent, high-quality service delivery through structured processes, strong governance, and close coordination with internal teams.
Key Responsibilities / Tasks
1. End-to-End Service Experience Management
● Lead and manage the complete client journey from onboarding to service continuation.
● Ensure a smooth, professional, and standardized onboarding experience for all clients.
● Monitor service delivery touchpoints to ensure consistency in client experience.
● Ensure that service commitments made during onboarding are translated into actual service execution.
2. Client Onboarding and Journey Standardization
● Develop and maintain standardized client onboarding processes and service journey frameworks.
● Ensure proper needs understanding, documentation, and service alignment during onboarding.
● Work with internal teams to reduce gaps between client expectation and service delivery.
● Continuously review and improve the client journey to enhance convenience, clarity, and confidence.
3. Service Quality and Governance
● Develop, implement, and monitor service quality standards, protocols, and SOPs.
● Ensure all relevant teams comply with approved service processes and quality standards.
● Conduct regular reviews to assess service consistency and identify quality improvement areas.
● Work with cross-functional teams to uphold a high standard of care, responsiveness, and professionalism.
4. Cross-functional Coordination
● Work closely with Commercial, Care Force Management, Assessment & Placement, and other relevant teams to ensure seamless service delivery.
● Align client onboarding and service standards with caregiver placement and operational readiness.
● Coordinate across teams to resolve service delivery gaps and improve client outcomes.
● Ensure strong internal communication for timely support on active service cases.
5. Complaint and Escalation Framework Oversight
● Establish and manage a structured complaint handling and escalation framework.
● Ensure client complaints and service concerns are resolved in a timely and professional manner.
● Handle critical, sensitive, or high-impact service issues and recommend appropriate corrective actions.
● Lead service recovery efforts in cases of service failure, dissatisfaction, or disruption.
6. Client Retention and Lifecycle Management
● Develop and drive strategies to improve client retention, repeat service usage, and long-term engagement.
● Monitor client lifecycle stages and identify risks related to churn or dissatisfaction.
● Introduce proactive follow-up systems for active clients to strengthen trust and continuity.
● Ensure clients remain engaged and supported throughout their service relationship with AYAT Care.
7. NPS and Feedback System Ownership
● Design and manage client feedback systems, including satisfaction tracking and NPS.
● Analyse client feedback to identify recurring themes, service pain points, and improvement opportunities.
● Share insights with relevant teams and ensure feedback is translated into practical service improvements.
● Monitor feedback performance indicators and recommend improvement plans where required.
8. Service Audit and Continuous Improvement
● Conduct regular service audits to evaluate service quality, process adherence, and client experience.
● Identify operational inefficiencies, service gaps, and recurring service issues.
● Recommend and implement improvement initiatives to strengthen service delivery and efficiency.
● Promote a culture of quality, accountability, and continuous operational learning.
9. Critical Case Handling and Decision Making
● Take ownership of complex and critical service cases that require senior-level attention.
● Make timely decisions on escalations, service modifications, or corrective interventions.
● Coordinate with internal teams to ensure urgent issues are resolved without compromising service continuity.
● Support the organization in maintaining client trust during high-risk or sensitive situations.
10. Team Performance Monitoring and Coaching
● Lead and supervise team members under the Service Excellence function.
● Set clear responsibilities, service standards, and performance expectations for the team.
● Monitor team performance through KPIs, regular reviews, and quality feedback.
● Provide coaching, mentoring, and support to improve team capability and accountability.
11. Data-driven Service Optimization and Reporting
● Track and analyse service performance data, complaint trends, client feedback, and retention indicators.
● Prepare regular service reports, summaries, and management updates.
● Use service data to support decision-making, planning, and performance improvement initiatives.
● Recommend service strategies and process enhancements based on data and client insights.
Educational Requirements
● Bachelor’s degree in Business Administration, Management, Healthcare Management, Hospitality Management, or a related discipline.
● A master’s degree will be considered an added advantage.
Experience Requirements
● Minimum 5–8 years of relevant experience in customer experience, service operations, client relationship management, healthcare operations, hospitality, or related service industries.
● Prior experience in leading service delivery or client-facing operational teams is required.
● Experience in complaint handling, quality assurance, service process improvement, and cross-functional coordination will be preferred.
● Experience in healthcare, home care, or service-led business environments will be considered an added advantage.
Required Skills and Competencies
Technical and Functional Skills
● Strong understanding of service operations and client lifecycle management.
● Knowledge of service quality frameworks, SOP development, and process standardization.
● Ability to design and manage complaint resolution and escalation mechanisms.
● Strong reporting, documentation, and analytical skills.
● Ability to monitor team performance and drive accountability through KPIs.
● Proficiency in MS Office applications, especially Excel, Word, and PowerPoint.
● Familiarity with CRM systems and service tracking tools will be an advantage.
Behavioral Competencies
● Excellent communication and interpersonal skills.
● Strong leadership and people management capability.
● High level of empathy, professionalism, and client orientation.
● Strong problem-solving and decision-making ability.
● Ability to work under pressure and manage critical service situations.
● High attention to detail and commitment to service quality.
● Ability to coordinate effectively across multiple departments.
Key Performance Indicators (KPIs)
● Client Satisfaction Score (CSAT)
● Net Promoter Score (NPS)
● Client Retention Rate
● Complaint Resolution Turnaround Time
● Service Quality Audit Score
● Repeat Client Rate
● Escalation Closure Effectiveness
● Team Performance Against Service KPIs
Other Requirements
● Willingness to respond to urgent client service situations when required.
● Strong commitment to confidentiality, professional ethics, and service standards.
● Ability to work in a fast-paced, service-oriented environment.
● Strong alignment with AYAT Care’s values of dignity, empathy, and quality care delivery.
Type: Full-time
Job Location: Dhaka
Organization: AYAT Care
Department: Careforce Management
Grade: Jr. Executive/ Executive
Reports to: Careforce Management Lead
About AYAT Care
AYAT Care is a purpose-driven service platform under AYAT Education, committed to enhancing quality of life through reliable, dignified, and accessible home care services.
We specialize in providing trained caregivers, nurses, and childcare professionals to households, ensuring safety, empathy, and service excellence.
Through structured workforce development, strategic partnerships, and technology-enabled service delivery, AYAT Care is building a scalable and trusted care ecosystem in Bangladesh.
Position Overview
AYAT Care is seeking a proactive and field-driven Sourcing & Partnership Executive to strengthen its caregiver supply pipeline.
This role is responsible for sourcing qualified care providers, building partnerships with training institutes and communities, and maintaining a strong and reliable caregiver pool to support service delivery and growth.
Key Responsibilities
Sourcing & Care Provider Acquisition
● Identify, source, and onboard qualified caregivers, nannies, and care professionals
● Develop and execute sourcing strategies across online, offline, and field channels
● Build and maintain a steady pipeline of service providers
Partnership Development
● Establish and manage partnerships with training institutes, NGOs, and community networks
● Collaborate with institutions for caregiver recruitment and placement pipelines
● Identify new partnership opportunities to strengthen sourcing channels
Channel Development & Community Engagement
● Develop new sourcing channels including referrals, local networks, and grassroots communities
● Conduct community outreach and engagement activities
● Build trust-based relationships within caregiver communities
Care Provider Database & Pool Management
● Maintain and update caregiver database with accurate profiles and documentation
● Ensure availability of categorized caregiver pools (elderly care, childcare, etc.)
● Track caregiver availability, engagement, and deployment readiness
Service Activation Support
● Coordinate with Assessment & Placement team for timely caregiver deployment
● Ensure readiness of caregivers for service activation
● Support urgent and emergency sourcing requirements
Compliance & Documentation
● Collect and verify necessary documents for onboarding caregivers
● Ensure proper record keeping and data accuracy
● Maintain compliance with internal policies and procedures
Cross-functional Coordination
● Work closely with:
○ Training & Development → for skill alignment
○ Assessment & Placement → for deployment
○ Quality Assurance → for performance feedback
● Ensure smooth handover from sourcing to deployment
Reporting & Performance Tracking
● Track sourcing numbers, conversion rates, and caregiver activation
● Maintain daily/weekly sourcing reports
● Provide insights on supply gaps and improvement opportunities
Qualifications & Skills
● Bachelor’s degree in Business Administration, HR, Social Sciences, or related field
● 1–3 years of experience in recruitment, field operations, or sourcing roles
● Strong networking and relationship-building skills
● Ability to work in field-based and fast-paced environments
● Basic knowledge of MS Excel and data management
● Good communication skills in Bangla (English proficiency preferred)
Core Competencies
● Strong interpersonal and negotiation skills
● Proactive and self-driven attitude
● Problem-solving and adaptability
● High level of integrity and responsibility
● Ability to manage multiple sourcing channels simultaneously
Key KPIs
● Number of caregivers sourced & onboarded
● Caregiver activation rate
● Time-to-fill (deployment readiness)
● Caregiver retention (initial phase)
● Database accuracy & completeness
● Partnership conversion & effectiveness
Benefits
● Competitive salary with performance incentives
● Professional growth and learning opportunities
● Exposure to a high-impact social enterprise model
● Opportunity to contribute to workforce empowerment and community development
Application Process
Interested candidates should submit their CV and a brief cover letter to 📧 hr@ayateducation.com mentioning the position title in the subject line.
Only shortlisted candidates will be contacted.
Please Note
● AYAT Care is an equal opportunity employer committed to diversity and inclusion
● We maintain a zero-tolerance policy toward abuse and exploitation of vulnerable individuals
● All applications will be treated with strict confidentiality
● No recruitment fees are charged at any stage
Type : Full-time
Job Location : Dhaka
Organization : AYAT Education
About AYAT Care:
AYAT Care is a purpose-driven care services organization operating under the AYAT ecosystem, dedicated to providing professional, ethical, and compassionate caregiving solutions. AYAT Care works closely with families, patients, and caregivers to ensure quality care, dignity, and trust across all service touchpoints.
AYAT Care is supported by AYAT Education and its affiliated ventures, including AYAT Care Training Institute (ACTI), AYAT College of Nursing & Health Sciences, and other skill development and employment initiatives. Together, these ventures contribute to building a skilled care workforce and delivering reliable care services across Bangladesh.
Position Overview:
AYAT Care is seeking proactive and customer-focused Customer Care / Tele Sales Representatives to support client engagement, service inquiries, and lead conversion. This role involves handling inbound and outbound calls, providing service information, resolving customer concerns, and ensuring a high standard of customer experience across all interactions.
The position requires strong communication skills, empathy, and the ability to work in a target-driven, shift-based environment.
Key Responsibilities:
● Handle inbound and outbound calls to engage with potential and existing clients
● Provide clear and accurate information about AYAT Care’s services, packages, and processes
● Receive and document client and caregiver feedback, queries, and complaints
● Convert leads into sales through effective communication and persuasion
● Maintain and update customer inquiries and call records in the system & database
● Follow up on customer queries and ensure timely issue resolution
● Coordinate with internal teams to address service-related concerns
● Ensure excellent customer service standards to enhance client satisfaction
● Meet assigned sales and service targets
● Perform any other tasks assigned by management related to customer care and telesales
Qualifications & Skills:
● Graduate in any discipline
● Previous experience in customer service or tele sales will be an advantage
● Excellent communication skills in Bengali and English
● Ability to work under pressure and meet sales targets
● Strong interpersonal and negotiation skills
● Basic computer knowledge (MS Office; CRM software is a plus)
● Willingness to work in shift-based (day/night) schedules
Benefits:
● Competitive salary with performance-based incentives
● Professional development and growth opportunities
● Supportive and structured work environment
● Opportunity to work in a mission-driven care organization
To Apply:
Please submit your CV and a brief cover letter outlining your relevant experience to 📧 hr@ayateducation.com, mentioning the position name in the subject line.
Only shortlisted candidates will be contacted for further assessment.
Please Note That:
● AYAT ensures a diverse and inclusive workforce, providing equal opportunity regardless of race, age, gender, sexual orientation, HIV status, class, ethnicity, disability, location, or religion.
● AYAT follows a strict zero-tolerance policy toward abuse of children, women, and vulnerable adults.
● All applications will be treated with strict confidentiality.
● AYAT does not charge any fee at any stage of the recruitment process.
Posting: AYAT College of Nursing & Health Sciences
Employment Status: Full Time
Job Location: Manik Nagor, Dhaka
Position Overview
AYAT College of Nursing & Health Sciences is seeking for a skilled, creative, and reliable Graphic Designer & Digital Marketing Expert to join our team. The ideal candidate should be passionate about design, marketing, and communication.
Educational Requirements
Key Responsibilities
Qualifications & Skills
Benefits
● Competitive salary
● Professional development and career growth opportunities
● Two festival bonuses and performance-based annual increment
● Opportunity to work in a positive, healthy, and professional workplace.
Application Process
Interested candidates should submit their CV and a brief cover letter to hr@ayateducation.com, mentioning the position title in the subject line, by June 05, 2026.
Only shortlisted candidates will be contacted.
Posting: AYAT Skill Development Center & AYAT Care Training Institute
Report To: Assistant Manager/ Head of Skills
Employment Status: Full Time
Job Location: Ashulia, Manik Nagor, Dhaka
Educational Requirements:
Experience Requirements:
Job Context:
AYAT Skill Development Center (ASDC) and AYAT Care Training Institute (ACTI) are committed to delivering competency-based technical and vocational education and training (TVET) to enhance youth employability across multiple sectors, including caregiving, RMG (garments), electrical, refrigeration & air conditioning, and ICT.
The Job Placement Officer will play a key role in ensuring successful employment outcomes for graduates from diverse occupations such as Woven Sewing Machine Operation, Knit Sewing Machine Operation, Tailoring & Dress Making, Advanced Sewing (Multi-skills), Electrical Installation & Maintenance, Refrigeration & Air Conditioning, Computer Operation, and Mid-Level Management for RMG.
The role requires proactive engagement with a wide range of employers, including garment factories, textile and apparel industries, electrical and construction companies, HVAC and technical service providers, IT firms, hospitals, clinics, home care agencies, and other service-oriented organizations. The position also involves continuous tracking of graduate outcomes and aligning training programs with evolving labor market demands to ensure sustainable employment opportunities.
Main Responsibilities:
Compensation & Other Benefits:
Posting: AYAT Skill Development Center
Report To: Assistant Manager/ Head of Skillss
Employment Status: Full Time
Job Location: Ashulia, Dhaka
Educational Requirements:
Experience Requirements:
Job Context:
AYAT Skill Development Center (ASDC) aims to expand its training programs and strengthen its reach among youth, women, and industrial workers. The Marketing Officer will play a critical role in trainee enrollment, community mobilization, and building partnerships with factories, NGOs, and local institutions. The position requires extensive field engagement, strong communication skills, and the ability to achieve monthly enrollment targets. The role also supports promotional activities, stakeholder coordination, and increasing ASDC’s brand visibility in the community.
Main Responsibilities:
Compensation & Other Benefits:
Posting: AYAT Skill Development Center
Report To: Centre In charge/Assistant Manager
Employment Status: Full Time/Contractual
Job Location: Ashulia, Dhaka
Educational Requirements:
Experience Requirements:
Job Context:
AYAT Skill Development Center (ASDC) provides competency-based technical training to enhance youth employability. The Trainer/Instructor will be responsible for delivering CBT&A-based sessions, maintaining education documentation, and supporting trainee mobilization and enrollment activities. The role requires ensuring high trainee attendance, competency achievement, and post-training employment outcomes while maintaining a conducive learning environment. The position also involves contributing to MIS updates, project documentation, equipment maintenance, and overall operational support in coordination with the Centre In-Charge.
Main Responsibilities:
Compensation & Other Benefits:
Department: Operations
STAFF TYPE: Management
JOB TYPE: Regular
Educational Qualification Required: Bachelor/Masters
Experience Required: 10-12 years
Functional Skill Requirement: Computer Skill, Communication, Negotiation, Leadership, Time management
Soft Skill Requirement: Interpersonal Skill
Additional Requirement: Should have a bike and valid license
JOB DESCRIPTION:
Duties and Responsibilities:
1. Build and maintain relationships with government authorities and regulatory bodies to ensure regulatory communication and public affairs activities, especially the on-time manpower export permissions, visa and immigration clearances.
2. Advocate for the agency’s interests and ensure compliance with relevant legislation.
3. Liaison with all Bangladesh missions across the globe, update the database keeping the track records of newly boarded and departing officials
4. Maintain good working relationships with all concerning government offices, especially Ministry of Overseas Employment, and BMET
5. To be up to date about new immigration laws and documentation rules circulated by different embassies, and keep the concerned team updated
6. Liaison with different countries’ missions here in Bangladesh establishing a communication channel.
7. To be up to date about all new G2G manpower export contracts and communicate the same to internal concerned team
8. Keep all company documents up to date, ensuring on-time renewals.
Department: Operations
STAFF TYPE: Management
JOB TYPE: Regular
Educational Qualification Required: Bachelor/Masters
Experience Required: 5-7 years
Functional Skill Requirement: Computer Skill, Communication, Negotiation, Leadership, Time management
Soft Skill Requirement: Interpersonal Skill
Additional Requirement: Should have very neat attention to details and documentation skill
JOB DESCRIPTION:
Duties and Responsibilities:
1. Ensure the on-time documentation of each candidates’ papers, track all the missing documents to ensure the on-time submission.
2. Ensure the accuracy of visa application to avoid visa rejection
3. Regular follow-up with the candidates and suppliers to ensure the correct information are communicated
4. Coordinate and assist the candidates for their medical, PCC, Training certificates etc. as required
5. To be up to date about the visa rules and regulations of each working countries and communicate with team, candidates and suppliers on time.
6. Collaborate with various departments and external immigration authorities to facilitate the on time and accurate processing of visas and work permits
7. Handle candidate briefing and mobilization ensuring all the information conveyed to the candidates are correct
8. Maintain accurate and up to date records of all applications, visas and mobilizations
Department: Operations
STAFF TYPE: Management
JOB TYPE: Regular
Educational Qualification Required: Bachelor/Masters
Experience Required: 3-5 years
Functional Skill Requirement: Computer Skill, Communication, Negotiation, Leadership, Time management
Soft Skill Requirement: Interpersonal Skill
Additional Requirement: Should have a bike and valid license
JOB DESCRIPTION:
Duties and Responsibilities:
1. Lead the sourcing and marketing requirement to ensure the supply chain starting from efficient recruitment to mobilization, and the workforce solutions.
2. Ensure required number of passport collection against the ongoing orders, following the fixed timeline.
3. Ensure the regular contact with the selected candidates and their associates to complete the on-time submission of the required documents to confirm the on-time visa and mobilization of the candidates.
4. Identify and evaluate potential suppliers through market research and benchmarking, onboard the potential suppliers following proper documentation and process, regular liaison with them. Organize quarterly formal meet-up programs.
5. Negotiate pricing, terms, and conditions with suppliers to achieve optimal results for the organization; also ensure the correct information are passed to the candidates, to ensure the ethical recruitment.
6. Monitor supplier performance to ensure adherence to contract terms and performance agreement. Organize motivational activities to upscale their performance.
7. Ensure 360-degree sourcing across the country through different zonal activation programs.
8. Research the market to collect additional recruiter information.
9. Handle all arise disputes, complains from the suppliers, and candidates, and to come up with the solutions
10. Ensure necessary trainings and skill upgradations of the candidates as per the requirements of the positions.